featured image not displayed for post shared via telegram

#588894
Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    The featured image you have set on the page is too big 1497 x 1059 for the recommended image size:
    https://rankmath.com/kb/open-graph-image-not-displaying/.#num-4-2-image-dimensions-image-format

    As the recommended image ratio for the og:image property is 1.91:1, and the optimal size should be 1200 x 630 pixels, please try to update/resize the image with the recommended size and try clearing the cache (server, plugin/theme, or CDN such as Cloudflare) from your site to see if that works for you.

    Let us know how it goes.

    Thank you.

    Michele
    Rank Math free

    I tried to resize the image of another post but to no avail. The featured image is not shared
    Nothing is even displayed in this post!

    https://www.vetrinaziende.it/should-startups-care-about-profitability/
    please help me

    Hello,

    We have checked the link in the Telegram Application, and it shows the link fine.

    Could you please clear the cache of your device for troubleshooting?

    Let us know how this goes.

    Thank you.

    Michele
    Rank Math free

    Hello and thanks for the reply. I did further tests and I confirm that for the link https://www.vetrinaziende.it/leconomia-mondiale/
    there are still problems with telegram. Even clearing the cache and trying other devices does not display the image. Thank you

    Hello,

    I’ve tried that URL as well, but it shows the image correctly. Please refer to the screenshot attached in the sensitive data section.

    Could you please try following the given steps in this link to clear the cache from Telegram?

    Looking forward to helping you.

    Thank you.

    Michele
    Rank Math free

    Thank you very much!

    Hello,
    
    You’re welcome.

    We are super happy that we have addressed your concern. If you have any other questions in the future, know that we are here to help you.
    
    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
    
    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
    
    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘featured image not displayed for post shared via telegram’ is closed to new replies.