Feature image not showing on Twitter

#395327
  • Resolved OsazuwaAkonedo
    Rank Math free

    Whenever I update my website OsazuwaAkonedo.news, the feature does not show on Twitter as seen in the screenshot attached.screenshot




    Hello, am still waiting for reply


    Hello, am still waiting for reply

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked the page you shared, and it seems that the image’s resolution is too big (1024×1024).

    Please ensure that the image file format you are uploading is only between jpeg, gif, or png, and the image resolution is as close as 1200 x 630 pixels as per Opengraph Standards:
    https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-2-image-dimensions-image-format

    Once done, clear your website’s cache and check again using Twitter Card Validator tool.

    I hope that helps.

    Thank you.

    Kindly see how you can work on this. Before now, the feature image do show up on Twitter. I can resize the feature image because it will affect other social media platforms


    Hello,

    We have released a beta update with a fix for the issue where the image was not being fetched by Twitter when using the thumbnail overlay icon. Please follow this guide to enable the Beta Updates on your site and the issue will be resolved once you update to the latest beta version:https://rankmath.com/kb/version-control/#beta-updates

    Hope this helps. Let us know if you need any other assistance.

    Thanks.

    Please I have cancelled my pro subscription before one month, how do get the refund

    Hello,

    We have already initiated a refund and replied to your email.

    Please check and let us know if you need any other assistance.

    Thanks.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Feature image not showing on Twitter’ is closed to new replies.