Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have tested the page on the Facebook debugger but I could not reproduce the issue. Could you please let me know if this affects a particular page?
Looking forward to helping you. Thank you.
i told that most of time not showing the title and descption with thumbnail what i set for fb share..
only less time show..
my post url
now check again my website image not showing again. most of time happen… if i give you my admin pass can you do for me please?
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This reply was modified 4 years, 7 months ago by
Shaha Alam.
Hi Shaha,
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
The issue has to do with your hosting, the links on your site are reporting the following CURL error: Curl error: 61 (BAD_CONTENT_ENCODING)
Please get in touch with your host about this, they will be in a better position to help.
Looking forward to helping you. Thank you.
ok i will tell if it is fix from hosting problem
Hello,
Thank you for contacting Rank Math today.
Let us know how it goes.
Looking forward to helping you. Thank you.
Hello,
We released a beta update that fixes the issue you mentioned.
Please opt-in by enabling this option and updating the plugin manually:
https://rankmath.com/kb/version-control/#beta-updates
Once updated, please update here if the issue’s resolved.
Looking forward to hearing from you. Thank you.
P.S. You can read the changelog here:
https://rankmath.com/changelog/#beta
i have deleted old install and again install WordPress for my website… and again install rank math but there are a area problem….
i change my FB Homepage Title, descption for Facebook share and image and when I share my website to Facebook its showing old image as i updated first…
and my last post updated with feature image, unfortunately, its showing default thumbnail..
this is last post updated..
https://nunotice.com/saptahik-chakrir-khobor/
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This reply was modified 4 years, 7 months ago by Shaha Alam.
and i have deleted rankmath for sometime but still showing past image
Hi,
You have used this image as the OG image:
https://nunotice.com/wp-content/uploads/2020/03/New-eduk-g.png
But I cannot see the image. You might have to add a new image and then test is again.
I’ve been following this issue. If I update the plugin, would it cause any other issues? I’m just making sure before doing it. Thanks for your support.
Hi Robert,
Thanks for getting in touch with us.
Updating the plugin should not cause any issues 🙂
Please let us know how this goes. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
