Favicon Not Working

#808568
  • Resolved White Rhino Arms
    Rank Math pro

    The Rank Math plugin is pulling our website logo to use for Google and the favicon. It is not pulling the image from our favicon site identity. Now our favicon on Google looks terrible and Google said there is nothing they can do because it is pulled from our webmaster.

    The logo we have uploaded in Elementor and WordPress for our favicon is working in the web address bar, but your plugin isn’t pulling that. It’s using our website logo for it.

    Please help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please note that Rank Math has no control over how the favicon will appear on the SERP. The images on Google SERPs are not controlled via the Schema markup or any plugin, it mostly depends on the keyword search term and the website authority.

    You can check these Google guidelines on how to ensure that your favicon is set up to show on the search results page.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Ok, so why is there a spot in the Rank Math setup to upload an image for Google that it states is for Google? Why does that image not save to what we save it as? It shows our site logo in there every time, and will not save what we have for a favicon on our site. This was not a problem until we installed the plugin.

    Hello,

    The field in the Local SEO settings is to add your Logo to the Schema. That field is not for favicon. The favicon has a very small size and that could be the reason you are not able to save it. It is also not recommended to add the favicon there, you should use your site’s original logo.

    For favicon, you will have to follow the guidelines shared by my colleague and wait for Google to decide to show it in the SERPs.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Ok. Again, I never had this issue before until we installed this plugin. However, I have removed, re-saved, and requested a crawl. So hopefully it fixes it over the next week or two. Thanks-

    Hello,

    Sure, let us know how this goes.

    Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Favicon Not Working’ is closed to new replies.