Favicon

#398386
  • Resolved Tanya Korteling

    3 years, 5 months ago

    Rank Math free

    Hi;

    I’m hoping you can help please with an issue that I believe has been caused by Ezoic but they’re being particularly difficult and will not help me resolve it.

    They made some changes to my Ezoic settings to fix the cache hit rate and missing ad placeholder issues I was having. Since they did this my favicon is no longer showing in GSC – see attached image. It’s also not showing in the browser bar on mobile. I’ve never had a problem with my favicon in the last 6 years since I started my website.

    They are insisting it’s not as a result of anything they have done – but I myself haven’t changed anything and it was working find until they started messing around with my site.

    Please could you take a look to see if you can identify the problem and offer a solution? I read somewhere it could be something to do with the favicon file not showing correctly in the root or header code of the site.

    I look forward to hearing from you.

    Thanks
    Tanya

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    I can’t seem to find the screenshot you attached.

    Please attempt to clear your website cache and allow Google to recrawl your page.

    If the favicon is still not showing, please ensure that you have correctly added the favicon to your website.

    The icon should be added as a favicon.ico file and then you must have something like this in the <head> section of your header.php.
    <link rel=“shortcut icon” href=“https://example.com/favicon.ico” />

    If your theme provides an option to add a favicon, please contact them to see if the favicon is correctly being added per Google’s standards.

    Please also note that after you have done updating your favicon it takes some time for Google to re-crawl your website.

    Here is the information from Google:
    https://developers.google.com/search/docs/advanced/appearance/favicon-in-search?hl=en&visit_id=637449270669127660-2893353793&rd=1#:~:text=Google%20will%20look%20for%20and,to%20appear%20in%20search%20results

    I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Favicon’ is closed to new replies.