Hello
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thanks for the fast reply
Details updated
Hello,
Can you please add the FTP details as well in the Sensitive Data section so we can fix this faster?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We went ahead and have fixed the issue for you.
Can you please confirm and let us know if everything is working as intended?
Appreciate your patience and understanding in this matter. Thank you.
Thanks for the Quick response and fix
Can you let me know what the problem, So that we can take care of this in future
Hello,
Happy to help.
It seems like new tables were not getting created in the Database or some old plugin has left an incorrect entry.
Please follow these steps to fix the issue:
1. Take a complete backup of your website
2. Install this plugin: https://wordpress.org/plugins/code-snippets/
3. Head over to the Snippets menu in the left sidebar and click Add New
4. Give that post any name and copy the below code in the Code field
add_action( 'init', function() {
delete_option( 'schema-ActionScheduler_StoreSchema' );
} );
5. Select ‘Only run in administration area’ option and click the Save and Activate button
6. Open WordPress Dashboard in a new window
7. Then deactivate recently created snippet from here
8. Then activate the Rank Math plugin again
9. Please disable the Code Snippets plugin if you are not going to use it
Here’s a video screencast:
https://i.rankmath.com/79gPbv
Please clear all the cache, including the server after following the above process.
That resolved the issue.
Hope that helps. Thank you.
Hello,
Glad that helped.
If it isn’t too much to ask for – would you mind leaving us a review here?
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
It only takes a couple of minutes but helps us tremendously.
It would mean so much to us and would go a really long way.
Thank you.