Fatal error: Uncaught Error: Call to undefined method MyThemeShop\Helpers

#97969
  • Resolved Lộc Nguyễn

    4 years, 2 months ago

    Rank Math free

    Hello, I have a website that is using rankmath plugin but got this error, I don’t know how to fix it. Can Team Rankmath help me?


    This is error:

    Fatal error: Uncaught Error: Call to undefined method MyThemeShop\Helpers\Str::truncate() in /home/bigbigsh/blognhato.com/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-singular.php:173 Stack trace: #0 /home/bigbigsh/blognhato.com/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-singular.php(48): RankMath\Paper\Singular->get_post_description(Object(WP_Post)) #1 /home/bigbigsh/blognhato.com/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(193): RankMath\Paper\Singular->description() #2 /home/bigbigsh/blognhato.com/wp-content/plugins/seo-by-rank-math/includes/frontend/class-head.php(181): RankMath\Paper\Paper->get_description() #3 /home/bigbigsh/blognhato.com/wp-includes/class-wp-hook.php(287): RankMath\Frontend\Head->metadesc() #4 /home/bigbigsh/blognhato.com/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #5 /home/bigbigsh/blognhato.com/wp-includes/plugin.php(544): WP_Hook->do_action(Array) #6 /home/bigbigsh/blognhato.com/wp-content/plu in /home/bigbigsh/blognhato.com/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-singular.php on line 173

Viewing 1 replies (of 1 total)
  • Jitendraa

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    4 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Fatal error: Uncaught Error: Call to undefined method MyThemeShop\Helpers’ is closed to new replies.