Fatal error: Uncaught Error: Call to undefined - Support

Resolved Ali Akbar Faraj
4 years, 3 months ago

Rank Math free

Hello
I noticed that the rank math plugin conflite with WooCommerce. To do this test, I disabled all plugins except these two. These two plugins conflite.
But for some blog pages like URL I get the following error

Fatal error: Uncaught Error: Call to undefined function is_cart() in /home/cp28583/domains/khateyek.com/public_html/wp-content/plugins/seo-by-rank-math/includes/class-post.php:173 Stack trace: #0 /home/cp28583/domains/khateyek.com/public_html/wp-content/plugins/seo-by-rank-math/includes/frontend/paper/class-paper.php(544): RankMathPost::is_woocommerce_page() #1 /home/cp28583/domains/khateyek.com/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(440): RankMathPaperPaper::should_apply_shortcode() #2 /home/cp28583/domains/khateyek.com/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(305): RankMathReplace_VariablesPost_Variables->get_post_content(Object(stdClass)) #3 /home/cp28583/domains/khateyek.com/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-post-variables.php(59): RankMathReplace_VariablesPost_Variables->get_excerpt() #4 /home/cp28583/domains/khateyek.com/public_html/wp-content/p in /home/cp28583/domains/khateyek.com/public_html/wp-content/plugins/seo-by-rank-math/includes/class-post.php on line 173

Viewing 5 replies - 1 through 5 (of 5 total)

Alberto
4 years, 3 months ago

Rank Math business
Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

That is really weird since WooCommerce and Rank Math works fine on a lot of sites right now.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.
- This reply was modified 4 years, 3 months ago by Alberto.
Ali Akbar Faraj
4 years, 3 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Ali Akbar Faraj
4 years, 3 months ago

Rank Math free

Hello,
Did you investigate the problem?
Do you have a problem signing in to the admin panel?

Michael Davis
4 years, 3 months ago

Rank Math pro

Hello,

Yes I am having an issue trying to access your site, it seems to require an authentication code. Could you please disable this functionality temporarily so we can log in and dig into this.

Looking forward to helping you. Thank you.

Alberto
4 years, 3 months ago

Rank Math business

Hello,

I have been checking it and it seems like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Please let us know if you find the culprit.

Only the site admin would know and your users won’t be affected by this troubleshooting.

Looking forward to helping you.

RankBot
4 years, 2 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Fatal error: Uncaught Error: Call to undefined’ is closed to new replies.