Fatal error: Uncaught Error

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

It looks like your Rank Math plugin tries to update from an old version.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for following up.

It seems the FTP credentials you have provided have limited access. Please include your website’s root directory access for us to further investigate. If you’re not sure, please contact your web host to provide FTP access to your website.

Thank you, and we really look forward to helping you.

Hello,

Thank you for following up.

It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry. However, I’ve already fixed this by following this link, and Rank Math is already activated on your website.

I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.