Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Michael,
Thank you very much for replying to my question.
I have done what you told me, and I got the same error message when I tried to reproduce the issue (“Verifying a Theme or Plugin Conflict” step).
It says “If you still have the issue, your WordPress setup is the root of the problem.”
So, I should re install WordPress?
Cheers
Hello,
Thank you for the follow up.
Could you try reinstalling the plugin. If the issue persists, then please create a screencast using https://www.loom.com to help us replicate the issue.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Michael,
Thank you for helping me.
I have updated my sensitive data as requested.
Cheers.
Hello Michael,
Yesterday I forgot to include my website url, sorry. I have updated my sensitive data with it.
Thank you.
Cheers.
-
This reply was modified 4 years, 4 months ago by
Jose.
Hello,
Thank you for the details.
I accessed and checked your site but I can’t seem to replicate the issue. I went through the whole setup configuration and not a single issue, please check the screencast I added in the sensitive section.
Looking forward to helping you. Thank you.
Hello,
Now everything seems to be fine, thank you for fixing the issue.
Cheers.
-
This reply was modified 4 years, 4 months ago by Jose.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
