Fatal error message

#1107761
  • Resolved Lisa Sutcliffe

    1 month ago

    Rank Math free

    Hello,

    The following message comes up after I search for anything on my website and I’m not sure how to fix it. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month ago

    Hello,

    We apologize for the issue you are facing with the fatal error on your website. This type of error often relates to the Action Scheduler in WordPress. Here are some steps you can follow to potentially resolve the issue:

    1. Backup Your Database: Before performing any actions, we recommend taking a backup of your database.

    2. Use the Repair Action Scheduler Plugin: You can use our Repair Action Scheduler plugin that can fix this issue automatically on most sites. For multisite installations, use the following files: Multisite Repair Plugin.

      • Download the ZIP file from GitHub and upload it to your site via Plugins → Add New → Upload Plugin.
      • Once activated, it should automatically fix the issue and deactivate itself.
      • You may see messages indicating that tables have been created successfully.

      Repair Action Scheduler Error Plugin

    3. Clear Cache: After following these steps, please clear all caches, including server cache.

    If you continue to experience issues, please reply to this ticket with your site URL so that a human agent can assist you further. Thank you for raising this concern!

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    Adetayo

    1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    22 hours, 17 minutes ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Fatal error message’ is closed to new replies.