Fatal Error in EDD Download edit page

#118498
  • Resolved E-addons
    Rank Math free

    [11-Dec-2020 17:52:27 UTC] PHP Fatal error: Uncaught Error: Call to undefined function RankMathAdminwc_get_product() in /home/kudkuen/www/wp-content/plugins/seo-by-rank-math/includes/admin/class-serp-preview.php:432
    Stack trace:
    #0 /home/kudkuen/www/wp-content/plugins/seo-by-rank-math/includes/admin/class-serp-preview.php(420): RankMathAdminSerp_Preview->get_woocommerceproduct_data(Array)
    #1 /home/kudkuen/www/wp-content/plugins/seo-by-rank-math/includes/admin/class-serp-preview.php(236): RankMathAdminSerp_Preview->get_snippet_data()
    #2 /home/kudkuen/www/wp-content/plugins/seo-by-rank-math/includes/admin/class-serp-preview.php(36): RankMathAdminSerp_Preview->get_snippet_html()
    #3 /home/kudkuen/www/wp-content/plugins/seo-by-rank-math/includes/metaboxes/serp-preview.php(12): RankMathAdminSerp_Preview->display()
    #4 /home/kudkuen/www/wp-content/plugins/seo-by-rank-math/includes/class-cmb2.php(119): include(‘/home/kudkuen/w…’)
    #5 /home/kudkuen/www/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Base.php(315): RankMathCMB2::ren in /home/kudkuen/www/wp-content/plugins/seo-by-rank-math/includes/admin/class-serp-preview.php on line 432

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have just released the new update, could you check if it solves this issue?

    Ensure that you are using the latest built:
    https://rankmath.com/changelog/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for keeping in touch with us.

    I checked the affected URL link you sent and it seems to be working fine on our end. There is no fatal error or such.

    I noticed that you have the latest build of the Rank Math plugin so the auto-update might have fixed the issue.

    If you still see this error on your end, please conduct a plugin conflict test by following these guidelines:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let me know how it goes.

    Looking forward to helping you.

    Ok, latest update fix the bug.
    Thanks

    Hello,

    We are so glad to be of help. We are always here if you need us in the future.

    Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

    https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

    It only takes a couple of minutes but helps us tremendously.

    It would mean so much to us.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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