Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Firstly, very sorry for late reply.I already add sensitive data as you recommended.
Thank you very much
Hello,
I checked your website and noticed that the Rank Math plugin was outdated along with the several other plugins. Please make sure your theme, WordPress and all your plugins are updated. Once everything is updated you can check if the issue persists. Be sure to make a backup before attempting the updates.
Hope that helps. Please let us know if you have questions.
Hi,
I can login on wp-admin now ,very thanks for your helps. I will update all of that like you suggested and will tell you if the issue is persists.Thank you very much for your support.
Best Regards,
Kasidit
Hello,
I am glad that we are able to address your issue. Do let us know how that goes with updating the plugins.
In the meantime, please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
I tried to update plugins but it show the same error when I update Woocommerce plugin.
Does it have any conflict? Could you please come to my site again and also update the plugins to see the error?
I will roll back my backup to yesterday ,sir.
Thank you verry much
Hello,
Kindly share your FTP login so we can check the recent error logs after updating the Woocommerce plugin.
Looking forward to helping you on this one.
Hello,
I do file manager like FTP on siteground that have ID access on Sensitive Data. Can siteground usable like FTP login?
Thank you very much.
Kasidit
Hello,
The problem is not caused by the limitations imposed by your server administrator on the database that is preventing some actions from ActionScheduler to be created.
Since we include that plugin in our vendor directory you see the name of our plugin added in the error log but the error is not originating directly from Rank Math.
We recommend getting in touch with your hosting provider and asking them to increase the limits on the database so this error doesn’t appear any longer.
Don’t hesitate to get in touch if you have any other questions.
Hello,
I will revision to backup again and contact the host provider to see this issue again. Thank you very much for your support.If there any update I will reply this ticket again.
Best Regards,
Kasidit
Hello,
Sure, we’re looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
