fatal error guide is not working

#226973
  • Resolved Hc

    4 years, 5 months ago

    Rank Math free

    Hi there, for a few days, I am in trouble with a fatal error in our website. And that’s only for the Rank Math SEO plugin. I can’t enter my website when this plugin is activated. I’ve followed the guide as you’ve provided in this link (https://rankmath.com/kb/fatal-error-after-1-0-49-update/). But it’s not working. The code of “Snippets Code” is not working perfectly. Also the zip file you’ve uploaded in GitHub is not working at all. Our website address is https://pinnaclear.co.uk/

    So please help us. Our website was totally broken, so the plugin is deactivated now. But we need this plugin activated.

    Kind regards
    Pinnaclear Ear Care

Viewing 1 replies (of 1 total)
  • Jeremy

    4 years, 5 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you try to do a fresh install of your Rank Math Pro plugin and see if the issue goes away? You may get your plugin files here: https://rankmath.com/my-account/

    Note that re-installing Rank Math will not remove your settings data.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘fatal error guide is not working’ is closed to new replies.