Fatal Error down my blog

#43950
  • Resolved Toba

    4 years, 8 months ago

    Rank Math free

    Hi, Sorry for my english
    Since about 3 hours my blog chetoba.com.ar crash down (not available for the users)
    The only way to put my blog online it is deactive the plug in

    I not do nothing today into my blog, just stop ALONE with this problem.
    I don´t know why
    I update all my plugins, my wordpress, and when I try to activate the plugin I get a fall error and the blog is not available till deactive

    Some help please? At this moment the site is online but with Rank Math deactive not work my SEO settings, 301 redirects and other function like the url domain.com/category/category_name withot “Category”

    Please keep in touch

Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd

    4 years, 8 months ago

    Rank Math free

    Hi Toba,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Please remove the plugin and install it once again.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Toba

    4 years, 8 months ago

    Rank Math free

    Hi Tood.
    Well, I uninstall and after installing again is work fine
    Thank you

    Alberto

    4 years, 8 months ago

    Rank Math business

    Hello Toba,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.