Fatal Error After updating Rank Math Pro to Version 2.17.0

#268339
  • Resolved WJB Marketing

    3 years, 1 month ago

    Rank Math free

    Rank MAth and Rank math pro have always worked fine on our website, excelbroadcast.com but whenever I updated the pro version to Version 2.17.0 it triggered a fatal error. I deactivated all plugins and changed the theme to a stock theme and it still triggered the fatal error. I am trying to find the issue but am struggling. Could someone please help and or advise me?

Viewing 1 replies (of 1 total)
  • Anas

    3 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    You have opened this ticket with a Free Rank Math account.

    Please open a new ticket with the email you purchased the PRO subscription and share the error log with us.

    Having an error log will help us determine what is causing the fatal error on your website.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    We really look forward to helping you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Fatal Error After updating Rank Math Pro to Version 2.17.0’ is closed to new replies.