Fatal error after update

#253175
  • Resolved Naycom

    4 years, 6 months ago

    Rank Math free

    Hello i restore backup throught Softaculous and when update RankMath this error appeared, and the admin area of ​​wordpress is unusable.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jaideep Asrani

    4 years, 6 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Naycom

    4 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Naycom

    4 years, 6 months ago

    Rank Math free

    Ok send ftp in sensitive data

    Reinelle

    4 years, 6 months ago

    Hello,

    Thank you for that information.

    It seems that you have missed adding the logins for your WordPress site. Could you please check?

    Looking forward to helping you.

    Thank you.

    Naycom

    4 years, 6 months ago

    Rank Math free

    Solved with update, thanks!

    Ankit

    4 years, 6 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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