Fatal Error

#223771
  • Resolved Morgan K Barraco
    Rank Math free

    Hi there,

    I can’t activate Rank Math plugin on multisite WP installation. The plugin shows an error like this

    Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: Table ‘dbname.prefix_wp8o_actionscheduler_actions’ doesn’t exist in /…/wp-content/plugins/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44

    I tried to follow your guide (https://rankmath.com/kb/fatal-error-after-1-0-49-update/), but:

    – Code Snippet can’t save your snippet
    – The repair tools don’t fix anything (is possible it can’t work properly with multisite?)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please ensure that you are using the multisite version of the Repair Action Scheduler plugin:
    https://github.com/rankmath/_repair-action-scheduler-multisite

    Also, I was able to save the snippet using the Code Snippets plugin.

    Please check this screencast: https://i.rankmath.com/hfQ9Rb

    Please try installing the multisite version of the Repair Action Scheduler plugin.

    That should fix the issue.

    We look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas
    Rank Math business

    Hello,

    The multisite version of the Repair Action Scheduler needs to stay active on the website as it’s shown in this information:
    RM

    I hope this helps. Looking forward to helping you.

    I read it before. Nothing happens: the issue still here. I tried to:

    – activate Rank Math with repair tool active in other browser, I haven’t used before with this multisite.

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Fatal Error’ is closed to new replies.