Fatal Error

#135294
  • Resolved All Fun Parties

    5 years, 1 month ago

    Rank Math free

    Hi there,

    When activated, your plugin is creating a fatal error (gateway timeout) and stops us from accessing the backend of our website.

    We have gone through the process of deactivating all plugins and reactivating one-by-one. It is definitely RankMathSEO causing this error.

Viewing 1 replies (of 1 total)
  • Danial

    5 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please make sure that both the Free (1.0.56.1) and PRO (2.0.9) versions of our plugins are updated. https://rankmath.com/changelog/

    It is really important that you also check and update the Free version.

    If you are having trouble updating make sure to follow this guide to update manually:
    https://rankmath.com/kb/update-rank-math-manually/

    Hope this helps solve your issue.

    Don’t hesitate to get in touch if you require any further assistance.

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Fatal Error’ is closed to new replies.