Fatal Error

#515086
  • Resolved Collectibles And More In-Store

    1 year, 11 months ago

    Rank Math free

    Hello. I was checking the Woocommerce status logs and I came across this Rank Math fatal Error message:

    Fatal-errors-2023-01-16-96abfdb9c95ab683077c1fbd65d92598.log
    2023-01-16T23:43:16+00:00 CRITICAL Uncaught Error: Class “RankMathHelpersSecurity” not found in /home/collec26/public_html/wp-content/plugins/seo-by-rank-math/includes/helpers/class-wordpress.php:111
    Stack trace:
    #0 /home/collec26/public_html/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php(112): RankMathHelper::get_admin_url()
    #1 /home/collec26/public_html/wp-includes/class-wp-hook.php(308): RankMathModuleManager->setup_core()
    #2 /home/collec26/public_html/wp-includes/plugin.php(256): WP_Hook->apply_filters()
    #3 /home/collec26/public_html/wp-content/plugins/seo-by-rank-math/includes/traits/class-hooker.php(102): apply_filters_ref_array()
    #4 /home/collec26/public_html/wp-content/plugins/seo-by-rank-math/includes/module/class-manager.php(90): RankMathModuleManager->do_filter()
    #5 /home/collec26/public_html/wp-includes/class-wp-hook.php(308): RankMathModuleManager->setup_modules()
    #6 /home/collec26/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #7 /home/collec26/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #8 /home/collec26/public_html/wp-settings.php(480): do_action()
    #9 /home/collec26/public_html/wp-config.php(102): require_once(‘/home/collec26/…’)
    #10 /home/collec26/public_html/wp-load.php(50): require_once(‘/home/collec26/…’)
    #11 /home/collec26/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/collec26/…’)
    #12 {main}
    thrown in /home/collec26/public_html/wp-content/plugins/seo-by-rank-math/includes/helpers/class-wordpress.php on line 111

    What is the reason for this and how can it be rectified?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    This error comes up when updating the plugin to the Beta version.

    It can happen because of the temporary mismatch between versions while both the Free and PRO plugins are being updated. Could you please confirm if you have installed the Rank Math PRO plugin?

    Looking forward to helping you.

    Thank you.

    Collectibles And More In-Store

    1 year, 11 months ago

    Rank Math free

    I did not purchase the Rank Math Pro

    Jeremy

    1 year, 11 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Collectibles And More In-Store

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Fatal Error’ is closed to new replies.