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Hello,
Today, I logged into my wordpress dashboard so I could update some plugins. There were 3 that needed updating including Rank Math and another called preloader. Before I updated these apps I deleted an optimisation app from my previous hosting company (as I recently changed my host) and the website crashed. A fatal error came up on my screen and crashed my site. I couldn’t access my dashboard to rectify the issue.
I contacted my hosting company who advised me to remove the plugins preloader and rank math but I had to disable them via Filezilla FTP and rename the plugin files. This temporarily fixed the issue and I deleted preloader as it’s not important. However, if I deleted Rank Math I was worried that my meta tags and all the work I had done with the app would also be deleted and I wouldn’t be able to recover it (is this the case?)
The rank math app was deactivated on my plugin list so I tried to activate it and another fatal error message appeared:
Fatal error: Uncaught RuntimeException: Error saving action: Error saving action: INSERT command denied to user ‘o8763152’@’infong-eu-sd0006.clienthosting.eu’ for table ‘SERVMASK_PREFIX_actionscheduler_actions’ in /homepages/33/d4296758739/htdocs/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php:44 Stack trace: #0 /homepages/33/d4296758739/htdocs/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_HybridStore.php(242): ActionScheduler_DBStoreMigrator->save_action(Object(ActionScheduler_Action), NULL) #1 /homepages/33/d4296758739/htdocs/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(247): ActionScheduler_HybridStore->save_action(Object(ActionScheduler_Action)) #2 /homepages/33/d4296758739/htdocs/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/ActionScheduler_ActionFactory.php(117): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action)) #3 /homepages/33/d4296758739/htdocs/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/functions.php(40): ActionScheduler_ActionFactory->single_unique(‘action_schedule…’, Array, 1665847712, ‘action-schedule…’, false) #4 /homepages/33/d4296758739/htdocs/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/Scheduler.php(89): as_schedule_single_action(1665847712, ‘action_schedule…’, Array, ‘action-schedule…’) #5 /homepages/33/d4296758739/htdocs/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/Controller.php(119): Action_SchedulerMigrationScheduler->schedule_migration() #6 /homepages/33/d4296758739/htdocs/wordpress/wp-includes/class-wp-hook.php(307): Action_SchedulerMigrationController->schedule_migration(”) #7 /homepages/33/d4296758739/htdocs/wordpress/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #8 /homepages/33/d4296758739/htdocs/wordpress/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #9 /homepages/33/d4296758739/htdocs/wordpress/wp-settings.php(620): do_action(‘wp_loaded’) #10 /homepages/33/d4296758739/htdocs/wordpress/wp-config.php(196): require_once(‘/homepages/33/d…’) #11 /homepages/33/d4296758739/htdocs/wordpress/wp-load.php(50): require_once(‘/homepages/33/d…’) #12 /homepages/33/d4296758739/htdocs/wordpress/wp-admin/admin.php(34): require_once(‘/homepages/33/d…’) #13 /homepages/33/d4296758739/htdocs/wordpress/wp-admin/plugins.php(10): require_once(‘/homepages/33/d…’) #14 {main} thrown in /homepages/33/d4296758739/htdocs/wordpress/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler/classes/migration/ActionScheduler_DBStoreMigrator.php on line 44
Again, I had to rename the file to deactivate it and access the backend of my site. I decided to sort the issue later as I had to upload a new post and when I tried to do this I received this error message:
Warning: Attempt to read property “post_type” on null in /homepages/33/d4296758739/htdocs/wordpress/wp-admin/includes/post.php on line 703
Fatal error: Uncaught Error: Attempt to assign property “post_content” on null in /homepages/33/d4296758739/htdocs/wordpress/wp-admin/includes/post.php:742 Stack trace: #0 /homepages/33/d4296758739/htdocs/wordpress/wp-admin/post-new.php(66): get_default_post_to_edit(‘post’, true) #1 {main} thrown in /homepages/33/d4296758739/htdocs/wordpress/wp-admin/includes/post.php on line 742
Can you please help me to fix this issue. I followed the instructions on this support page (https://rankmath.com/kb/fatal-error-after-1-0-49-update/) but the Repair Action Scheduler plugin didn’t do anything.
Please note that the version of my rank math plugin is Version: 1.0.98.2
My current WordPress version is 6.0.2I can see in the code that WooCommerce comes up. I previously had the plugin, however, I deleted it a few weeks ago.
Thank you
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Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Fatal Error’ is closed to new replies.