Fatal Error

#353577
  • Resolved Karen Wallace
    Rank Math free

    Hi Karen,

    I am so sorry about the trouble this must have caused.

    Can you please open a support ticket about that so that our staff can help you sort the problems you are facing?

    I check this email once a day but our support staff is available 24/7 to help you.
    https://rankmath.com/support/

    You will get a much better and quicker response that way.

    If you do not get a reply within 24 hours, please share the ticket URL with me so I can get it sorted on a priority basis.


    Cheers!

    Bhanu Ahluwalia
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    {#HS:1803216221-248920#}
    On Wed, Mar 2, 2022 at 6:50 AM UTC, Karen Wallace <c************@y********> wrote:
    Bhanu, my site doesn’t seem broken. Not sure why I got this email from WordPress. ~ Karen

    —– Forwarded Message —–
    From: WordPress <w********@a*****************>
    To: “k***********@a*****************” <k***********@a*****************>
    Sent: Wednesday, March 2, 2022, 01:28:37 AM EST
    Subject: [ABCs Connection] Your Site is Experiencing a Technical Issue

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.

    First, visit your website (https://www.abcsconnection.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.abcsconnection.com/wp-admin/admin.php?page=rank-math-wizard&step=import) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    https://www.abcsconnection.com/wp-login.php?action=enter_recovery_mode&rm_token=vwb3tYE670I2w6zVqzLziy&rm_key=PjE3C0shHeOuhuuxJFGPHc

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.9.1
    Current theme: Avada (version 7.1)
    Current plugin: Rank Math SEO (version 1.0.83)
    PHP version 7.4.28

    Error Details
    =============
    An error of type E_ERROR was caused in line 359 of the file /home4/abcsconn/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-setup-wizard.php. Error message: Uncaught Error: Class name must be a valid object or a string in /home4/abcsconn/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-setup-wizard.php:359
    Stack trace:
    #0 /home4/abcsconn/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-setup-wizard.php(154): RankMath\Admin\Setup_Wizard->set_current_step()
    #1 /home4/abcsconn/public_html/wp-includes/class-wp-hook.php(307): RankMath\Admin\Setup_Wizard->steps(”)
    #2 /home4/abcsconn/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
    #3 /home4/abcsconn/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
    #4 /home4/abcsconn/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/bootstrap.php(26): do_action(‘cmb2_admin_init’)
    #5 /home4/abcsconn/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/init.php(165): cmb2_bootstrap()
    #6 /home4/abcsconn/public_html/wp-includes/class-wp-hook.php(307): CMB2_Bootstrap_2101->include_cmb(”)
    #7 /home4/abcsconn/public_html/wp-in

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Fatal Error’ is closed to new replies.