Fatal error

#334214
  • Resolved Milarepa Bacot

    2 years, 2 months ago

    Rank Math free

    Hello,

    When I activate RankMath, I have this Fatal error :

    Fatal error: Cannot declare class ET_Builder_Section, because the name is already in use in /home/www/wp-content/themes/Divi/includes/builder/main-structure-elements.php on line 0

    On this page : https://www.lelivredart.com/nos-livres-d-art-et-catalogues-d-exposition/

    (no error on other pages, but same error when I want to create a new page)

    It goes back well when I deactivate RankMath.

    Do you have an idea where does it may come from ?

    Sincerely,

Viewing 1 replies (of 1 total)
  • Prabhat

    2 years, 2 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Could you confirm if you contacted Divi support about this? If not, please get in touch with them and they would be in a better position to assist you.

    For initial troubleshooting, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know how that goes.

    Thank you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Fatal error’ is closed to new replies.