Fatal error

#324383
  • Resolved Илья Деревянных

    2 years, 11 months ago

    Rank Math free

    The plugin was not activated because it caused a fatal error.
    If ninja form is disabled errors occur in other plugins php7.4
    https://new-shop.u1462734.isp.regruhosting.ru/

    Warning: include(/var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/seo-by-rank-math/vendor/composer/../../includes/class-installer.php): failed to open stream: No such file or directory in /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/ninja-forms/vendor/composer/ClassLoader.php on line 571

    Warning: include(): Failed opening ‘/var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/seo-by-rank-math/vendor/composer/../../includes/class-installer.php’ for inclusion (include_path=’.:’) in /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/ninja-forms/vendor/composer/ClassLoader.php on line 571

    Fatal error: Uncaught Error: Class ‘RankMath\Installer’ not found in /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/seo-by-rank-math/rank-math.php:272 Stack trace: #0 /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/seo-by-rank-math/rank-math.php(185): RankMath->instantiate() #1 /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/seo-by-rank-math/rank-math.php(164): RankMath->setup() #2 /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/seo-by-rank-math/rank-math.php(551): RankMath::get() #3 /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/seo-by-rank-math/rank-math.php(555): rank_math() #4 /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-admin/includes/plugin.php(2286): include_once(‘/var/www/u14627…’) #5 /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-admin/plugins.php(191): plugin_sandbox_scrape(‘seo-by-rank-m in /var/www/u1462734/data/www/new-shop.u1462734.isp.regruhosting.ru/wp-content/plugins/seo-by-rank-math/rank-math.php on line 272

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miguel

    2 years, 11 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please try to remove the plugin completely and then do a fresh install of the latest version of the Free plugin.

    Any settings or data that you have added won’t be deleted by performing this.

    ​​​​​​​Hope this helps solve your issue.

    Don’t hesitate to get in touch if you have any other questions.

    Илья Деревянных

    2 years, 11 months ago

    Rank Math free

    I do it, all work, but data deleted

    Reinelle

    2 years, 11 months ago

    Hello,

    It seems that you have marked this ticket as already resolved. Could you please confirm?

    Also, you mentioned that the data are deleted upon reinstalling Rank Math. There shouldn’t be any data loss upon following that process as we only delete data upon applying the filter shown in this link:
    https://rankmath.com/kb/uninstall/

    Looking forward to helping you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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