Fatal Error

#4605
  • Resolved Abhinav
    Rank Math free

    Hi,

    I am getting an Fatal error under logs in woocommerce status. I have pasted the error log. Please let me know how to resolve this. All my plugins are updated.

    Thanks,
    Abhinav

Viewing 5 replies - 1 through 5 (of 5 total)
  • Todd
    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you please make sure:
    1. You have the latest versions of Rank Math and WP Rocket.
    2. That you have selected this option in WP Rocket Settings:
    wp rocket and rank math
    3. Finally, that you have the latest version fo PHP or at least the minimum required by Rank Math is 5.6 but we recommend using 7.1 or above.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    ​​​​​​​

    Hi,

    I have all the requisites as described by you –

    1 – latest versions of Rank Math and WP Rocket – Yes
    2 – selected this option in WP Rocket Settings – Yes
    3 – the latest version fo PHP or at least the minimum required by Rank Math is 5.6 but
    e recommend using 7.1 or above- Yes, its 7.3

    How to resolve it???

    Thanks,
    Abhinav

    Todd
    Rank Math free

    Hi Abhinav,

    This issue was fixed back in WP Rocket v3.3.1
    https://wp-rocket.me/changelog/?utm_source=github&utm_medium=wp_rocket_profile

    I am not sure how you are still seeing this issue.

    We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hey,

    So sorry to bother you. I just noticed that the date of log is of previous month. !!!!
    There is no such error now.

    Thanks for your quick replies. And sorry again. 🙂

    Thanks

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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