Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
If you had uploaded the JSON configuration previously, please add that again. It should work fine after that.
If not, please let us know so we can take another look.
Thank you.
Json codes are already there. Please see here https://ibb.co/GvNHBKh
Hello,
We might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged into your website’s admin area but I was unable to replicate the issue. The “Send to API” button is working properly.
Please have a look at the screencast in the sensitive data section of this ticket.
If you’re still facing the issue, please clear your website and browser’s cache and see if that fixes the issue.
Looking forward to hearing back from you.
Thank you.
I can see the button in chrome, but it is disabled on firefox. Why so?
Hello,
I was able to replicate this on my end and I’ve already forwarded this to our dev team for further investigation.
We will get back to your shortly.
Looking forward to helping you.
Thank you.
Hope i can hear back from you soon.
Hello,
Could you please update the plugin to the latest version (1.1.2) and see if that fixes the issue?
Looking forward to hearing back from you.
After updating the plugin it is working now. Thank you.
Hello,
Glad that is sorted now.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
