Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This issue happens in case you have added the FAQ block but hidden all the FAQs inside since there is no FAQ but the Schema is present.
Looking forward to helping you. Thank you.
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The FAQ is not marked as hidden on the backend and I’m still having the issue.
The “eye” button is green. Is there something I’m missing?
Hello,
I think we will need take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the follow up.
You seem to have another plugin which is generating the schema data on your site:Schema Premium. The plugin is adding a mainEntityOfPage to the FAQ schema replacing the mainEntity type usually added to the schema by Rank math. Please use only one schema plugin on your site.
You also seem to have a number of outdated plugins and your theme. It is recommended to update to the latest installations always.
Looking forward to helping you. Thank you.
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Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
