FAQ not working

#927414
  • Ciaran Doyle

    3 weeks ago

    Rank Math free

    Hi guys,
    Over the last few weeks the rank math FAQ has stopped working.

    The text where the initial FAQ was has this text: “Your site doesn’t include support for the “rank-math/faq-block” block. You can leave it as-is, convert it to custom HTML, or remove it.”

    Any thoughts on how to fix it, perhaps issues related to plugins I use… Ive gone through the process of disabling every one but nothing is facing it.

    Here are my active plugins:
    AffiliateBooster Blocks
    Antispam Bee
    Astra Pro
    Breeze
    Content Aware Sidebars
    Custom Fonts
    Duplicate Page
    Elementor
    Elementor Pro
    Happyforms (free)
    Imagify
    Link Whisper
    Microsoft Clarity
    NextScripts: Social Networks Auto-Poster
    Object Cache Pro
    PrettyLinks
    Rank Math SEO
    Rank Math SEO PRO
    Really Simple Security
    Royal Elementor Addons
    Site Kit by Google
    SumoMe
    Surfer
    Table of Contents Plus
    Ultimate Addons for Elementor – Lite
    Word Replacement
    WP Rocket
    WPCode Lite

    looking forward to hearing from you

    Ciaran

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please make sure you’re using the latest version of the Rank Math plugin on your website: https://rankmath.com/changelog/free/

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Ciaran Doyle

    2 weeks, 6 days ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    2 weeks, 4 days ago

    Hello,

    The issue is related to the Simple Button Test plugin. When it is enabled, our plugin’s blocks are removed from the Block Editor. Please get in touch with the support of Simple Button Test, as they might already have a solution for this.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Viewing 3 replies - 1 through 3 (of 3 total)

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