Hello,
We apologize for the issue you are facing with the Rank Math FAQ Schema not showing on your site after adding the Turn Rank Math FAQ Block To Accordion plugin.
Here are a few steps you can take to troubleshoot this issue:
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Check Plugin Activation: Ensure that the Turn Rank Math FAQ Block To Accordion plugin is activated in your WordPress admin panel under Plugins.
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Clear Cache: If you are using any caching plugins, clear the cache to see if that resolves the issue.
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Conflict Check: Deactivate other plugins temporarily to check if there is a conflict causing the FAQ Schema to disappear.
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Theme Compatibility: Sometimes, themes can interfere with plugins. Switch to a default WordPress theme (like Twenty Twenty-One) to see if the FAQ option reappears.
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Re-add FAQ Blocks: If the FAQ blocks are missing from your old posts, try re-adding them manually to see if they show up again.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will overtake the ticket and assist you further. Thank you for raising this concern, and we’re here to help!
Thanks. Do you know if this conflict is due to using Kadence? This has effected 100’s of my posts so manually redoing them is going to take weeks.
I have tried all of your suggestions and none of them are working.
***Re-add FAQ Blocks: If the FAQ blocks are missing from your old posts, try re-adding them manually to see if they show up again.
As I have explained in the initial ticket, the FAQ block has disappeared all together and says “no results found”
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The site is still in staging. Can you still access this?
Thank you but I have resolved this issue.
Hello,
We are glad that everything has been sorted out.
Do you still need our assistance with anything else or we can go ahead to close the ticket?
We really look forward to helping you.
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
