FAQ Adding Strange Characters

#110619
  • Resolved Tumblia

    4 years ago

    Rank Math free

    Hi,

    I’m using Rank Math on theaudio.blog, which is a new site running Astra and 20 active plugins. For some reason the FAQ module breaks when saving a post and the following characters get added randomly in FAQ answer text:

    u003cbru003eu003cbru003

    Any idea why this would be happening?

Viewing 1 replies (of 1 total)
  • Uzair

    4 years ago

    Hello,

    Thank you for reaching out to us.

    Assuming you have the latest theme/plugins and the WordPress version installed (if not, please do update them).

    There must be a script from other plugins or the theme that is forced to display that text in your FAQs block.

    You can check each plugin by disabling them one by one until the text you mentioned disappears.

    You can follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

    Hope this solves your issue you are facing.

    Looking forward to helping you.

    RankBot

    3 years, 12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘FAQ Adding Strange Characters’ is closed to new replies.