Hello,
We apologize for the confusion and any frustration this has caused. To clarify, our Content AI credits are provided based on the subscription level you choose. Currently, we do not offer free monthly credits without a subscription. The video you referenced may be outdated or not reflect the current offerings accurately.
If you are interested in our Content AI, we recommend checking our Content AI Pricing page for the most up-to-date information on credits and subscriptions.
Thank you for raising this concern, and we appreciate your understanding. If you have further questions or need assistance, please feel free to reply to this ticket, and a human agent will assist you further.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
This is NOT legal. Do as your video says or remove the video.
Hello,
Thank you for contacting Rank Math support, and we are sorry about the confusion from the response of the Rank Math bot.
We provide 750 Content AI credits monthly for free. You can use these FREE credits as long as you do not have a Content AI subscription.
You can read more about how to use the Content AI for free here: https://rankmath.com/kb/content-ai-free/
If you are not seeing the credits on your website, please follow the guide below to restore the credit to your website: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Hope this helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
There are zero credits in my account. The account is gerald haygood-8761 and email is i***@b*********. It says on your site the website was add on 8-4-23. That is not true, I’ve been using SEOPress since July 2023. I added Rank Math a few days ago. I don’t know what your company is doing but something here is very wrong.
Hello,
Thank you for getting back to us about this issue. We appreciate your patience and cooperation with this issue.
Can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites?
If you’re seeing the correct number of credits here, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting then reconnecting your account should mostly resolve this – but if you’re not seeing the correct number of credits on rankmath.com/myaccount (https://i.rankmath.com/i/YNhs9x), then this is billing-related and we need to look into it further.
Please let us know which it is.
It says no credits. (See image)
Hello,
From your screenshot, the credits showing is 0/750.
This simply means that you haven’t used any credits on your account. Once you use the feature, that section will be updated as well until it reaches 750/750 (all credits have been used).
You can follow our guide here on which Content AI features are available on the free credits:
https://rankmath.com/kb/content-ai-free/
Looking forward to helping you.
Hello,
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have reconnected the website to our system and the 750 credits are now available to be used on the website.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
