Hello,
Thank you for reaching out and we apologize for any trouble you’re facing.
It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.
To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please share the email with us so we can verify your purchase and update your account. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.
We appreciate your cooperation and we hope to hear from you soon.
Umm.. the email address r*****@g******** is the one in my account. Maybe you can try r******@y********
https://imgur.com/a/d7lZmgp
Hello,
We can see you had a PRO subscription under the r*****@g******** email address but right now it is canceled.
If you want to use the PRO subscription again, you’ll have to re-purchase it from here: https://rankmath.com/pricing/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
