Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You have opened this ticket with a Free Rank Math account.
Can you please share the email you used to purchase the PRO subscription?
From the error, it seems like some issue with the downloaded files.
Please download the latest version of the PRO plugin file from your Rank Math account and upload it to your website.
Here is a guide for your reference:
https://rankmath.com/kb/update-rank-math-manually/
Let us know how it goes.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have included the email in the sensitive data section.
Hello,
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have updated the PRO plugin on your website.
Please check and let us know if you have any questions.
We are here to assist you.
Thanks for the help, I have a question. what’s the reason it doesn’t want to update? can tell me..
Hello,
This is usually caused when you’re updating the plugin but it is not yet connected to your Rank Math account or if there is some issue with the downloaded files.
Don’t hesitate to get in touch if you have any other questions.
I’m experiencing the error again in the update of rank math pro.
`An error occurred while updating Rank Math SEO PRO: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
What is going on with this rank math pro.😖
Hello,
We deeply apologize for the inconvenience.
Please refer to the steps from this guide to address your issue:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
If the issue persists, kindly renew the temporary login as the temporary login is currently expired.
Looking forward to helping you.
I have been helped by the rank math pro account owner by uninstalling the rank math pro plugin and logging out of the rank math account then reinstalling the rank math pro plugin and re-logging in the rank math account.
For the time being there are no problems and I will return to provide info in the next 2 weeks or updates from rank math pro please don’t close this post.
Hello,
We can see your website correctly connected to the account that is managing your PRO subscription so this should not happen again.
In any case, this ticket should remain open if you have any other questions or want to report the issue again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
