Failed – Generating Alt Text

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please make sure you’re using the latest version of the Rank Math plugin on your website: https://rankmath.com/changelog/

Once done, please follow the steps from this guide and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Please keep us updated on your progress. We eagerly await your response.

To ensure you have ample time and support, we’ll keep this support ticket open until your issue is fully resolved.

Please don’t hesitate to get in touch if you have any other questions.

Thank you.