Facing Problem with the Setup - Support

Resolved Bilall
2 years, 11 months ago

Rank Math free

After i set up the plug in my WordPress account i see a picture as Rank Math 1.png which says Analyze your site by linking to a Rank Math account. After a click it i see a picture as Rank Math 2.png. And after that i cant continue. What should i do now can you help me please?

https://mail.google.com/mail/u/0?ui=2&ik=5fcb1328e3&attid=0.1&permmsgid=msg-a:r-1795521356901494827&view=att&disp=safe&realattid=f_kyy3effw0

https://mail.google.com/mail/u/0?ui=2&ik=5fcb1328e3&attid=0.2&permmsgid=msg-a:r-1795521356901494827&view=att&disp=safe&realattid=f_kyy3goa41

Viewing 5 replies - 1 through 5 (of 5 total)

Jaideep Asrani
2 years, 11 months ago

Hello,

Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

I am unable to access the screenshots that you have shared:

Please use a tool like https://imgbb.com/ to share the screenshots.

We really look forward to helping you.

Bilall
2 years, 11 months ago

Rank Math free

Hi Jaideep,

Photo 1 https://ibb.co/qnz7jf5
Photo 2 https://ibb.co/ZXwYtdj

Jaideep Asrani
2 years, 11 months ago

Hello,

Can you please confirm if you have made any changes in Rank Math’s Role Manager as I can check that you only have access to SEO Analysis and Help & Support options?

Looking forward to helping you.

Thanks.

Bilall
2 years, 11 months ago

Rank Math free

Hello,

– I havent touched anything in access that was given me from IT developers, should i ask for any other access.

Kamlesh
2 years, 11 months ago

Rank Math free

Hello,

Yes, you should ask for full access to the Rank Math plugin from your IT developers.

Your IT developers should go to WordPress Dashboard > Rank Math > Role Manager and then, provide access to Rank Math’s functionality to your User Role.

You can have a look and further share this knowledge base article with your IT developers for further information – https://rankmath.com/kb/role-manager/

Hope this helps.

Looking forward to helping you.

Thank you.

RankBot
2 years, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Facing Problem with the Setup’ is closed to new replies.