Facing problem after installing rank math, and setting up instant indexing

#246433
  • Resolved Kayode Ayomide

    3 years, 3 months ago

    Rank Math free

    I install rank math and instant indexing API, after that, I starting facing some problem of publishing article on my website, I own a blog website, which is juicenews.com.ng, if I want to post a article on my website, it keep telling me publish fail, after I go to my frontend, I will now see the article that told that, publish fail, on my website, the featured image I use in that article will disappear, I starting facing this problem

    Since I uninstall yoast and install rank math.

Viewing 15 replies - 1 through 15 (of 18 total)
1 2
  • Reinelle

    3 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please provide the full error message you are getting upon publishing to advise accordingly?

    You can also take some screenshots using this tool or record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Kayode Ayomide

    3 years, 2 months ago

    Rank Math free

    A short video of my problem with publishing error

    Please, I do not know, maybe you will be able to click this link and check the video,

    And for the sensitive data, I do not understand what you are trying to explain to me, please if you can enlighten me more on it, I will know what to drop for it.

    Reinelle

    3 years, 2 months ago

    Hello,

    Thank you for that screencast.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Kayode Ayomide

    3 years, 2 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    3 years, 2 months ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area and I was able to replicate the issue. When Instant Indexing (Google) is enabled, the posts are not getting updated/published.

    However, upon further investigating, I found that when removing the JSON Key, the issue is getting fixed. This might have been caused if the Instant Indexing API is not configured properly.

    Please have a look at the screencast in the sensitive data section of this ticket.

    I suggest you precisely follow this guide to setup the instant indexing API and see if that fixes the issue: https://rankmath.com/blog/google-indexing-api/

    Please let us know how that goes.

    Thank you.

    Kayode Ayomide

    3 years, 2 months ago

    Rank Math free

    This is the same guide I use to install it,

    Well, I will try again with the rank math guide.

    And, I was not able to input the JSON keys directly to the website, I find a way to open the JSON key and copy the key, and paste it into my website, hope that is not the source of the problem.

    Prabhat

    3 years, 2 months ago

    Rank Math agency

    Hello,

    We’re not sure how you added the JSON Key, but it seems like the key wasn’t valid.

    However, as you’re following the guide again, please let us know how that goes.

    Thank you.

    Kayode Ayomide

    3 years, 2 months ago

    Rank Math free

    I open the JSON file and copy it into the box provided

    And, I notice that there are about two I instant indexing buttons under the rank math menu.

    Ankit

    3 years, 2 months ago

    Rank Math business

    Hello,

    We wanted to troubleshoot the issue further but the temporary access token has expired, could you please generate a new access token?

    Looking forward to helping you. Thank you.

    Nigel

    3 years, 2 months ago

    Rank Math business

    Hello,

    Just adding a new development. We have released an update that fixes two links showing for instant indexing on the dashboard menu. Please update the Instant Indexing plugin (and all other plugins if you have not done so).

    Once you update you can go to Rank Math > Instant Indexing > Google API Settings.
    Paste the contents in the “Google JSON Key” field, select the post types you want to apply instant indexing and click “Save Changes” Screenshot: https://i.rankmath.com/KrZa3f

    I hope that helps.

    Kayode Ayomide

    3 years, 2 months ago

    Rank Math free

    Okay, I will try this and get back to you, and if the problem Is not solved, I will generate another login link.

    Jeremy

    3 years, 2 months ago

    Hello,

    Keep us in the loop of how this goes and if you have any further question(s), please let us know.

    Thank you.

    Kayode Ayomide

    3 years, 2 months ago

    Rank Math free

    Please, I have set up the project, and I have the JSON key with me, hope you guy can help me put it on my site, I do not want to face the same problem again.

    Prabhat

    3 years, 2 months ago

    Rank Math agency

    Hello,

    Sure, please share the JSON Key file and extend the login link’s duration so that we can check this further.

    You may share the file by uploading it to your Google Drive account or by using a tool like Pastebin.

    Looking forward to helping you.

    Thank you.

    Kayode Ayomide

    3 years, 2 months ago

    Rank Math free

    This is the link to login,

    [Moved to Sensitive data section]

    This is for the JSON key, on my drive.

    [Moved to Sensitive data section]

    So, this is my first time using the drive to share a file, so i did not know maybe it work or not

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 18 total)
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The ticket ‘Facing problem after installing rank math, and setting up instant indexing’ is closed to new replies.