Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Can you please give us link of the page where the Expiry date section is not working? I am not sure what the Coupon listing page is. I checked single Coupon page and there I don’t see any such section even after deactivating the Rank Math plugin. Please add link of the page or screencast in the Sensitive Data Section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Team waiting for your reply.
Hello,
Sorry for not following up quickly and any inconvenience that might have been caused due to that.
We were able to reproduce the error and have logged it. The CMB2 package which we are using in our plugin is conflicting with the datepicker script used by your theme.
Please allow us some time to test and release a fix. It should be added to the plugin in the upcoming update.
For now, please remove the Rich Snippet tab from Listings Post type by adding following code in your theme’s functions.php file:
add_filter( 'rank_math/metabox/tabs', function( $tabs) {
if ( ! empty( $_GET['post'] ) && 'listing_type' === get_post_type( $_GET['post'] ) ) {
unset( $tabs['richsnippet'] );
}
return $tabs;
});
I hope that helps. Thank you.
Ok Thanks for updating. I will wait for next update. But given code is not working.
Hello,
Please update to the latest Beta version by following this tutorial:
https://rankmath.com/kb/version-control/#beta-updates
That should fix the issue for you.
The final version will be released in a few days and you will see a notification in your dashboard when an update comes.
Please let us know if there’s anything else we can help you with.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
