Facing Issue in Contact Us Page

#479532
  • Resolved Mohsin Noman

    3 years ago

    Rank Math free

    HI there, i’m facing a issue in contact us page of my website. It’s showing some java script code under email image. I don’t now why it’s showing i tried to solve but can’t. Please help me out why this is showing.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how that goes. Looking forward to helping you.

    Mohsin Noman

    3 years ago

    Rank Math free

    Thanks @Jeremy. I tried it but not be able to solve this issue. Can you give me any other alternative of this Please?

    Reinelle

    3 years ago

    Hello,

    I’ve checked the contact us page, but there’s no javascript code showing. However, the forms are not visible on the front end, which seems from WPForms based on the code.

    Could you please confirm if the issue persists even without the Rank Math plugin activated? If so, you can get in touch with their support if they have encountered this kind of issue as they might have a fix ready for that.

    Also, your site is using a Rank Math PRO upon checking. It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Facing Issue in Contact Us Page’ is closed to new replies.