Facing error when activate RankMath please help

#214588
  • Resolved roblo codes

    4 years, 6 months ago

    Rank Math free

    As soon as we activate rankmath we face mobile usability error in search console of clickable element too close and Text too small to read can you please help me with thi.. https://roblocodes.com/ this is the link of our website can you please check and let me know how to solve the problem

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    4 years, 6 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    I tested your website to other Mobile-Friendly tests such as SmallSEOTools and Bing.

    Could you please try to clear your website cache and see if it works on the Google Friendly Mobile test? I noticed the snapshot shown in Google’s tester shows a broken layout. Please see it here: https://i.rankmath.com/XF8QHT

    Can you try a different theme and see if the issue goes away?

    We are looking forward to helping you.

    roblo codes

    4 years, 6 months ago

    Rank Math free

    I have already purchased a premium theme. This issue came after I update Rank Math and the same things happened on one of my other websites.

    Prabhat

    4 years, 6 months ago

    Rank Math agency

    Hello,

    Thanks for your reply.

    I tested your website using Google’s Mobile-Friendly Testing tool, and the page is mobile-friendly. Please have a look at this screenshot for a quick reference: https://i.rankmath.com/rsveGW

    However, I noticed that you do not have Rank Math enabled on the website.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Facing error when activate RankMath please help’ is closed to new replies.