Facebook preview don’t show up

#234376
  • Resolved Stefano Cornacchia

    3 years, 5 months ago

    Rank Math free

    Hi,
    since few weeks I can’t see preview pictures if I post an article or a page on Facebook.

    This is my website: https://gallinicup.com/

    It always worked fine, but now even old articles don’t show the preview. I posted them properly on Facebook weeks ago, but if I try now… there is no thumbnail.

    And of course, no images even in all the new pages and articles.

    The facebook debug doesn’t show big problems, but still… also doesn’t show the picture of any of my website pages.

    What happened?

    https://ibb.co/3rbPm1G
    https://ibb.co/ccTZxrV
    https://ibb.co/NNgjq2w

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Thanks for contacting us. Sorry for the delay and any inconvenience that might have been caused due to that.

    I checked your site with Facebook Sharing Debugger and everything looks fine:

    Can you please clear the cache of your site & browser and check again?

    Let us know how that goes.

    Looking forward to helping you.

    Stefano Cornacchia

    3 years, 5 months ago

    Rank Math free

    mmm I am very happy you see it properly, but I still don’t.

    I cleared the cache on my website with WP-Rocket, I cleared it from the hosting service on the CDN, I even deleted the browsing history and the cache on the laptop…. but still. No preview image when I share a page.

    Is there anything else I can do?

    Do you want to log-in in my WordPress and check?

    https://ibb.co/Chdwkp2

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    I also tested your website on Facebook’s Debugger tool and the preview image is displayed properly. Please have a look at this screencast for a quick reference: https://i.rankmath.com/blNljz

    However, I did notice that the status code returned is 206 (partial content loaded).

    Upon checking further, I found that the og:url and canonical tag contains the www version of your website whereas the URL of your website does not have www in it. https://i.rankmath.com/tib5sX

    This is caused since you’ve not verified the preferred version of your website.
    redirection test

    In the above screenshot, only one version of the website should return 200 status and the rest should be 301 with 200.

    Please refer to this tutorial guide to redirect the www version of your website to the non-www version: https://rankmath.com/kb/how-to-redirect-www-urls-to-non-www/

    Further, clear your website’s cache and test it again to see if the issue is fixed.

    Please let us know how that goes.

    Thank you.

    Stefano Cornacchia

    3 years, 5 months ago

    Rank Math free

    I don’t know what to do. The hosting service cleared the cache, and they say that nothing can be wrong from their side then.
    So… what do you suggest me to do?

    Prabhat

    3 years, 5 months ago

    Rank Math agency

    Hello,

    I checked your website again with https://httpstatus.io/ and the www version of your website is still not redirecting to the non-www version.

    Please follow the guide I shared in my previous reply and see if that fixes the issue.

    Let us know how that goes.

    Thank you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Facebook preview don’t show up’ is closed to new replies.