Facebook photo not working for every post

#204445
  • Resolved Naomi

    4 years, 6 months ago

    Rank Math free

    Having trouble with FB. Saved feature image for post or page. Preview is fine in WP. When I post in FB, SOMETIMES the correct photo populates. Otherwise my logo displays. I have gone into Rank Math and deleted the logo in global META but it is still appearing. Have refreshed, cleared cache, etc.

    I have deleted all the bad posts from my FB page. I have a new opt-in that I really want to post but it won’t work. Just keeps popping in my logo. I have gone trhough all the steps that I can do several times. I am NOT real techy which is one reason I chose Rank Math.

    I use Divi

    What should I do differently? Makes no sense that it works sometimes, but not others even though I do everything the same

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    4 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    There are a few reasons for the Facebook (or any other social network like WhatsApp) not picking your images and other social tags. We will list them below so you can check which one applies in your case:

    1. First and foremost, you must check the page source of the URL in question. Search for the og:image tag like in this Video:
    https://i.rankmath.com/aJCccE

    If the og:image tag is not found, that means Rank Math is either disabled or not able to print your social tags. Once done checking if Rank Math is enabled, you must check why it isn’t able to print social content by following this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Make sure to follow all the instructions carefully.

    2. Assuming the og:image tag was found in step 1, we can proceed to find the issue.

    Scenario 1: You are using minification on your website and your cache plugin is inputting too much inline CSS into your page source that your OpenGraph tags are pushed way too down your page’s source:
    turn off minification

    If this is the cache, you must move your inline CSS to a file because Facebook and other social networks will only look for OpenGraph tags in the first 60kbs of your page’s source. If they don’t find it, they will assume you haven’t added them. They don’t want to waste their resources crawling huge pages looking for OpenGraph tags.

    Scenario 2: The gain browser cache option in most cache plugins like W3 Total Cache is known to not play well with Facebook’s OpenGraph detection. If you have it enabled, disable it. The option for W3 Total Cache is at WP > Performance > Browser Cache > HTTP (gzip) compression
    w3 total turn off gzip compression

    Then, clear your website and server cache (including Cloudflare – if enabled)

    Once you are done, you might want to test again here:
    https://developers.facebook.com/tools/debug/

    Click the Scrape Again button:
    scarpe again facebook debug tool

    You should now see the OpenGraph tags update including the image.

    If the issue still persists, please also share some affected URL/s to check further.

    I hope that helps.

    Thank you, and looking forward to your update.

    Naomi

    4 years, 6 months ago

    Rank Math free

    Thanks for reply. I’m still stuck. It works SOMETIMES not always. In response to your step, which I’m not techie enough to do most of!

    1. I don’t know how to do most of this step.
    I did the test for plug in conflicts and there are none.

    Here are two pages. Both built with identical settings and have feature images assigned.

    [URLs moved to sensitive data section]

    2. I don’t know how to do first part.
    I cannot disable that cache setting. It is controlled within my Site Ground Optimizer.

    I have cleared the cache but did not do the Facebook debug because it is beyond what I am comfortable with.

    By providing you with two pages I am thinking you can look at them for the photo stuff and see where the problem is.

    I got this plugin with great hopes for easy SEO and easy posting to social media. If you don’t have a simple fix for my issue, I will be looking at other options for me. I need simple, and so far, the facebook posting has been a major time consumer and I still only get 50% to post.

    Please let me know what you find. Thank you

    Ankit

    4 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for your reply.

    I have just checked the URL you mentioned. It appears to be working. Please see the screenshot link I have shared inside the sensitive data. I even checked the random post for the OG:image and they all seems to be working. Could you please confirm if the issue is fixed?

    Looking forward to your update.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Facebook photo not working for every post’ is closed to new replies.