Facebook og image refreshing doesn’t working on Facebook

#219139
  • Resolved Peter Horvath
    Rank Math free

    Dear Support Team,

    After a lot of searching after a solution I open this ticket, because I didn’t found anything which could work.

    The issue: after I change the og image in Titles & Meta Global Meta it isn’t refreshed on Facebook page. I checked it on the debugging site of Facebook, clicked on Scrape again, so now I see the proper image there, however on the Facebook page nothing changed (after two days already).
    Please tell me what to do.
    Thank you.

    Best regards,
    Peter Horvath

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    I tried previewing your website URL on my end and it seems to be working just fine. The correct URL thumbnail shows on the preview when I tried to compose a new post on Facebook. Please refer to the screenshot I inserted in the Sensitive Data section.

    Could you please try posting using a different browser or device and see if the correct image shows on your end?

    Let us know how that goes. We are looking forward to helping you.

    Hello Jeremy,
    Thank you for your very quick response. I see what you told me, and it is correct. I think that is is solved so.

    Oh I almost forgot this. The main image on the Facebook page of the site isn’t relating to the OG image? I am not the handler of that Facebook site, so I don’t know that it should be refreshed or shouldn’t. Have you any idea for that?
    Thank you.

    Best regars,
    Peter Horvath

    Hello,

    Thank you for the follow-up.

    I’m not quite sure whether I fully understand your concern. But I’ll do my best, and please let me know if I misunderstood.

    The main image on the Facebook page of the site isn’t relating to the OG image?

    Are you referring to the Facebook profile photo or cover photo on that Facebook page? If so, they are independent images and cannot be controlled by the og:image from your site. These can be changed by the admin/s of the page in Facebook directly.

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Hi Reinelle,

    Yes, that was my question, so you confirmed what I thought regarding this. Thank you! Now it is truly solved. 🙂

    Hello,

    We are super happy that we have addressed your concerns. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Facebook og image refreshing doesn’t working on Facebook’ is closed to new replies.