Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I tested your given URL on Facebook Sharing Debugger, and it doesn’t show such an error that you mentioned. Also, it is fetching a preview thumbnail from your site just fine:
https://i.rankmath.com/na9h3i
Can you please check again if you are still facing this issue? If yes, kindly share a few screenshots of the problem or record a screencast. You can use a tool like Loom to record a screencast or for screenshots you can use ImgBB.
Looking forward to helping you. Thank you.
hmm can you please see now…
https://postimg.cc/qgF1737J
Hello,
I tested the page but I was unable to replicate the issue. I also scraped the page again and the preview is displayed without any issues.
Please have a look at this screencast for a quick reference:
https://i.rankmath.com/Pyu9dL
Please clear your browser’s cache or test the page again in an incognito/private window of the web browser and see if the issue is fixed.
Let us know how that goes.
Thank you.
hmm still nothing on this side…tried in privat mode too…
I dont know if that has something with admin rights in facebook or what hmm
Hello,
This should not be a rights issue as it is working properly on our end.
Could you please try testing the page on another device and see if the preview is displayed?
Hope that helps.
Thank you.
tried on my huavei p30 lite…
https://postimg.cc/87HNJK00
its the same
Hello,
I checked on my end, the FB Debugger doesn’t show such an error that you mentioned:
This looks like a country restriction, I searched and found that some other users are also facing this issue:
https://developers.facebook.com/community/threads/577593920250595/
One of the users has mentioned there that filling out this form has fixed the issue:
https://www.facebook.com/help/contact/191435726167388
I hope this helps. Looking forward to helping you.
Yes I did just that about ten days ago…so we are still waiting to start working again…because Facebook retured to us in email and said that it shoud start working again in a couple of days…
but today is about 10 days…so I tried with you if you had more solutions maybe 🙂
Hello,
In that case, since we’re not seeing any errors from our end and as you’re already communicating with Facebook, you can wait for some more time, and hopefully, the issue would be fixed.
Hope that helps.
Thank you.
okey thanks for your help 🙂
Hello,
We’re glad that we could address the concern.
Please feel free to get in touch if you require any further assistance.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
