Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Would you mind sharing a URL to one of the pages on your site containing this metadata via the sensitive data section so that I can advise further?
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I ma pretty sure this is related to SEO Titles & Meta > Social Meta. I can’t change Facebook Secret option and Twitter Username as they seems to be permanent, trying remove them, but they still appear
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the follow up.
I am not confident that this script is added by our plugin you can however remove all the Facebook OpenGraph tags by adding the following code to your theme’s functions.php file:
add_action( 'rank_math/head', function() {
remove_all_actions( 'rank_math/opengraph/facebook' );
});
Let me know how this goes.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We might need to take a closer look at the settings. Please open a new ticket here and include your WP logins in the designated Sensitive Data section.
https://support.rankmath.com
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We are extremely sorry but we do not see any information in the sensitive data section.
Can you please recheck.
Hello,
Upon checking further, we realized this is not something added by Rank Math. You must be using some other plugin or your theme must be adding that.
You can verify by disabling Rank Math temporarily and the issue is still going to be there.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
