Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you check your settings in WordPress Dashboard > Settings > Permalinks to see if there is some extra slash there?
Looking forward to helping you. Thank you.
​​​​​​​
Hi Alberto,
Thanks for getting back to me.
I checked my permalink settings and I don’t see any extra slash.
I’ve posted a link to a screenshot so you can see it.
https://ibb.co/n7795cv
Thanks!
Hello,
Are you using the recent plugin update?
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Michael,
Yes, I’m using the latest version of Rank Math. I have the auto-updates enabled for it.
I edited the information above and included a temporary login for you.
Thank you!
Hello,
The access provided doesn’t seem to be working for me. You can confirm by testing it in a private browser. Please update and let us know so we can look into this.
Looking forward to helping you. Thank you.
​​​​​​
I think it’s because of the Cloudflare custom firewall rules that I have implemented.
Can you please provide me country and IP address so I can whitelist it.
Thanks!
Hello,
You can try whitelisting my country (Spain) although I have a rotating residential IP so I don’t think it can be whitelisted.
Looking forward to help you.
Hi Alberto,
I already whitelisted Spain so you should be able to access it using the temporary login information that I provided.
Thanks!
Hello,
I am sorry, for some reason I didn’t see this message before and your access link seems to have expired. Could you renew it so I can check it?
Looking forward to help you.
Hi Alberto,
No worries. Thanks for letting me know.
I’ve extended the temporary login so you should be able to use it again.
Hello,
I have been checking but I haven’t been able to find where is it happening. Did you already fix it?
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
