Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have checked your website and it seems like some pages on your site have two meta descriptions. One added by Rank Math (the right one) and other added by the theme or some other plugin.
Could you check on your website if any other plugin or theme could be adding that meta description?
Looking forward to helping you. Thank you.
I have checked with thrive theme builder, which is the theme of the website. They say that their theme is not compatible with rankmath. They recommend me to switch back to yoast.
It looks like I may need to change back to yoast if this problem cannot be solved. Though rankmath is much better.
Hello,
Thank you for getting back to us.
We would be happy to work with the Thrive team to fix the incompatibility and we will be reaching out to them shortly to follow up on this.
We will circle back with more info. Thank you.
This is good news. Thrive themes mention that they can log as a feature update, but they have no idea how long it takes, depending on the popularity or priority. It could be 1 month, 6 months or 1 year, nobody knows. I hope with your end working together with Thrive themes, the compatibility issue can be ironed out quickly.
Hello Cheefoo,
I found this KB on their website that shows you how to disable post meta:
https://thrivethemes.com/tkb_item/set-post-page-specific-options-thrive-themes/
You can follow the instructions to disable the post meta info added by Thrive and let Rank Math handle it. Rank Math has many more options than the built-in options of the Thrive theme or even any other SEO plugin for that matter so you should really re-consider your choice.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
The article is referring to the legacy thrive themes. Thrive themes has came up with 1 new theme to replace all legacy themes, and it’s called thrive theme builder.
Do keep in touch with thrive themes if possible to work with rank math.
Hello,
Thank you for getting back to us.
We are getting in touch with the Thrive team to fix the incompatibility and we will be reaching out to them shortly to follow up on this.
Your patience in the matter is highly appreciated. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
