Extra Menu in the bottom of the Web

#949187
  • Resolved plug cy
    Rank Math free

    Hello Team,

    I hope this message finds you well.

    I’m experiencing an issue with the plugin. After installing and setting it up, an extra menu appears across the website (screenshot attached). However, when I deactivate the plugin, the menu disappears.

    Could you please assist me in resolving this issue?

    Thank you in advance for your help.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    We apologize for the issue you are facing with the extra menu appearing on your website after installing the plugin. This could be due to a conflict with your theme or another plugin.

    To troubleshoot this issue, we recommend following these steps:

    1. Check for Theme Conflicts: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) and see if the extra menu still appears. If it disappears, the issue may be with your theme.

    2. Check for Plugin Conflicts: Use the Troubleshooting Mode in Rank Math to enable plugins one by one and check if the extra menu appears again. This will help identify if a specific plugin is causing the conflict. You can find more details on how to do this here.

    3. Inspect Custom Code: If you have added any custom code snippets or modifications to your theme, review them to ensure they are not causing the issue.

    If you continue to experience this problem after trying these steps, please reply to this ticket with any additional details or findings, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    plug cy
    Rank Math free

    Not all of the above worked.

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We couldn’t see your screenshot in this ticket. Can you please share your screenshots using this tool?

    Looking forward to hearing back from you.

    plug cy
    Rank Math free

    Sure, here it is https://imgur.com/a/5BQJ0K2

    Hello,

    It seems like you’ve selected this page to display your HTML sitemap and that’s why the URLs are showing there.

    In this case, please head over to your WP Dashboard > Rank Math > Sitemap Settings > HTML Sitemap, and from there change the page or disable the HTML sitemap:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Extra Menu in the bottom of the Web’ is closed to new replies.