Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We released a quick Beta update which could fix the issue.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please clear the caches, server, and WordPress after updating.
After that, please resave the permalinks.
If the issue is still not resolved, please let us know.
We are here to assist. Thank you.
Hi.
Thank you for the feedback and steps to follow. Unfortunately this did not solve the challenge…
Also, it seems recommended not to install beta version on a live site, well this is the only site I am currently working on and it is live. The site did not break however like stated the issue still remains.
Waiting for a working solution, thank you in advance.
Hello,
About the beta version, it is usually what we recommended but the current beta version is almost the final version, so you shouldn’t have issues running it on a live site.
About your issue, in that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi,
Sorry but I am going back to Yoast. It seems more convenient to me and I do not want to give out my credentials just like that…
Hello,
We are extremely sorry to hear that.
We wish things had turned out differently. If you wish to give it another try and let us take a closer look – please open a new ticket.
Thank you for giving Rank Math a shot and we are sorry it didn’t work for you.