Hello,
We apologize for the issue you are facing with your site shutdowns. It sounds frustrating, and we appreciate you bringing this to our attention.
Regarding the resource limits being exceeded, this can happen for a few reasons:
-
Allowed Memory Size Exhausted: If your logs indicate memory-related errors, it could be due to running a large database or importing many products, which may cause the database to get out of sync.
-
Theme or Plugin Conflicts: Sometimes, a theme or another plugin may be running a query that is not completing. To troubleshoot this, you can create a staging site where only Rank Math is active and check if the issue persists. Additionally, disabling security plugins temporarily might help identify if they are causing the problem.
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Server Resource Limits: You can check your server’s resource limits by navigating to Tools → Site Health → Info in your WordPress dashboard. Ensure that your PHP settings meet the recommended values:
- PHP max input variables: 1000
- PHP time limit: 120
- PHP memory limit: 512M
- Max input time: 150
If these values are lower, you may need to contact your web host to increase them or consider upgrading your hosting plan.
If you continue to experience issues, please reply to this ticket with the specific error logs from both your web host and the Rank Math plugin. A human agent from our support team will take over and assist you further.
Thank you for your patience, and we look forward to resolving this issue for you!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
