Hello,
We apologize for the issue you are facing with your Rank Math accounts showing as Free version despite having purchased Rank Math PRO. It seems that you may have upgraded to PRO using a different email address than the ones you are currently checking.
To proceed, please log into your Rank Math account and check if you can find the option to download Rank Math PRO from your dashboard. If it is not available, you may need to contact our support team to merge both accounts or change the email connected to the PRO account.
Here’s a helpful article on how to manage your Rank Math PRO account: I Purchased Rank Math PRO but Rank Math is Still Showing FREE.
If you have any further questions or need assistance, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
Please note that a subscription to Rank Math PRO is renewed each year as the validity of a subscription is a whole year.
If you have purchased Rank Math within the last year and the issue persists, please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
We look forward to helping you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
